Terms of service

Overview
This website is operated by Reliefstep. Throughout these Terms of Service, the terms "we", "us" and "our" refer to Reliefstep. By using our website and purchasing products from us, you agree to these Terms of Service and any related policies. The online store is provided via Shopify Inc., but Reliefstep is the legal party responsible for all products, orders and customer service.

1. Use of the online store
You must be of legal age in your place of residence to shop on our website, or have the consent of a legal adult. You may not use our products for any illegal purpose or violate any applicable laws. Any attempt at technical attacks or the distribution of malicious code is prohibited.

2. General conditions
We reserve the right to refuse service to anyone at our discretion. Non-card data may be transferred unencrypted. Card details are always encrypted during transfer.

3. Accuracy of information
We cannot guarantee that all information on the website is complete or up to date. Any reliance on it is at your own risk, and we recommend consulting other sources before making important decisions.

4. Changes to prices and services
Prices are subject to change without notice. We reserve the right to modify or discontinue any service at any time.

5. Import duties and taxes
Orders are shipped internationally from our fulfilment warehouse. Depending on the rules in your country, import duties, taxes or customs fees may apply in addition to the price shown on our website. Where such charges apply, they are collected by the customs authorities or carrier in your country in accordance with local regulations.

6. Products and services
Some products may be available exclusively online and in limited quantities. We do our best to display product images and colours as accurately as possible, but cannot guarantee that your screen will show them exactly.

7. Account information
You agree to provide accurate and current information when making a purchase. We reserve the right to refuse or cancel any order.

8. Third-party tools and links
We may provide access to third-party tools over which we have no control and for which we accept no responsibility. Any use is entirely at your own risk. Third-party links may lead to external websites we are not responsible for.

9. User-generated content
Comments, feedback or other material you send to us may be used by us without compensation. We are not responsible for content posted by users.

10. Personal information
The handling of personal information is governed by our Privacy Policy.

11. Errors and inaccuracies
Information on the website may contain typographical errors or be out of date. We reserve the right to correct these without notice.

12. Prohibited use
You may not use the website for any unlawful purpose, to spread viruses or offensive content, or to infringe the rights of third parties.

13. Limitation of liability
The service and its content are provided "as is". We do not guarantee that the service will be error-free or uninterrupted. We are not liable for indirect or incidental damages, to the extent permitted by law.

14. Indemnification
You agree to indemnify and hold harmless Reliefstep and its employees from any claims arising from your use of the website or your breach of these terms.

15. Severability
If any part of these terms is found to be invalid, the remaining parts will continue to apply.

16. Termination
These terms remain in effect until terminated by either you or us. A breach of these terms may result in immediate termination of your access to the service.

17. Entire agreement
These terms constitute the entire agreement between you and Reliefstep and supersede any prior oral or written agreements.

18. Governing law
These terms are governed by Norwegian law. This does not deprive you of the protection of any mandatory consumer protection laws in your country of residence.

19. Changes to these terms
We reserve the right to update these Terms of Service at any time. It is your responsibility to check them periodically.

20. Contact
Questions about these terms can be sent to info@tryreliefstep.com.