Refund policy

Returns at a glance

• Returns are accepted within 30 days of the date you received your order
• Return shipping is paid by the customer for change-of-mind returns

Return policy
We offer a 30-day return window, which means you have 30 days from the date you received your order to request a return.

Return conditions
To be eligible for a return, the product must:

• Be in the same condition as when you received it – unused and in its original packaging
• Have all tags and original parts intact
• Be accompanied by a receipt or order confirmation

To start a return, contact us at info@tryreliefstep.com. Once your return request has been approved, we will send you instructions. Returns sent without prior approval cannot be accepted.

Damaged or incorrect items
Please inspect your order on arrival. Contact us right away if the product is:

• Defective
• Damaged
• Not the item you ordered

We will look into the issue and offer a suitable replacement or solution where justified. In these cases, Reliefstep covers the return shipping.

Exchanges
The fastest way to get the item you want is to place a new order and return the item you no longer want.

Refunds
Once we have received and inspected your return, we will let you know whether it has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may take a few additional days to process the refund. If more than 15 business days have passed and you have still not received your refund, please contact us at info@tryreliefstep.com.

This policy does not affect your statutory rights as a consumer in your country of residence.