Shipping policy

Carriers
All orders are shipped with tracked delivery via an international carrier. Tracking is included all the way from dispatch to delivery.

Processing time
Orders are normally dispatched from our warehouse within 2–4 business days of purchase.

Delivery time
Standard delivery takes approximately 6–9 business days after dispatch.

Shipping cost
Shipping is always free on all orders.

Delivery method
Depending on the carrier in your country, your order is delivered to your address or to a nearby pickup point. You will be notified by text message or email if your parcel is ready for collection.

Tracking
Once your order has shipped, you will receive a tracking link at the email address you provided at checkout.

Duties and taxes
Depending on the rules in your country, import duties or taxes may apply on delivery. Please see our Terms of Service for details.

Possible delays
Delivery times may be affected by public holidays, weather conditions, transport delays or customs processing.

Unclaimed parcels
Parcels that are not collected in time and are returned to us are not treated as an approved return. For such shipments, an administrative fee equal to our actual shipping and handling costs will be charged.

Returns
We want you to feel confident about your purchase, so we offer a 30-day return window from the day you receive your order, provided the product is unused and undamaged and returned in its original condition and packaging. Once your return has been received and approved, the amount will be refunded to your original payment method within 5–7 business days. Reliefstep covers return shipping for faulty or damaged items; for change-of-mind returns, return shipping is paid by the customer. Please contact us before sending anything back. See our Refund Policy for full details.

Questions?
If you have any questions or need help, our customer service team is happy to help:

Email: info@tryreliefstep.com